Support for Model: PSS12H4W/D

12kw Air-Cooled Package Standby System

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  1. Question

    steve johnson

    where do you check and fill oil?

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    • Dale Riebel

      Admin Dale Riebel

      Steve,

      Thanks for you inquiry. Please click on the “Engine Support” tab under “Service Support”. There you will find Honda. Once there you would choose Maintenance Guides used on Newer Winco models, GX630, GX660 and GX690. That guide has illustrations on how to change oil, add oil and where to check it. You check the oil with the dipstick and add oil in the same spot.

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  2. Question

    Patrick Meres

    I need a maintenance kit for one of these units and can not find one. Can you tell me where to get one?

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    • Dale Riebel

      Admin Dale Riebel

      Patrick,

      Thanks for the inquiry. Unfortunately we don’t have a kit available for your specific model We do sell those maintenance items individually. Please call our Service Department @ 507-357-6831 for assistance if you wish to order those items.

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  3. Question

    John Heyer

    What is the noise level with the 12KW PSS12 generator

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  4. Question

    michael comeau

    I had a lightening strike close by and the generator came on but never lost power ?
    Now it won’t shut off and I can not change any settings on the clock, seams like it is stuck in test mode.

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    • Dale Riebel

      Dale Riebel

      Michael, please contact our Technical Support Department @ 507-357-8334. They will be happy to assist you in troubleshooting or provide you your closest Winco Service Dealer.

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  5. Sam Conte

    Two toggle switches on the side the outer one turns on the red light the stop at the center position and it will go down. Where do I leave it to run on the transfer switch?

    Sam Conte

    I had it since 2009

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    • Dale Riebel

      Dale Riebel

      Sam, for standby operation the inside toggle switch is in the down position and the outside toggle switch is in the up position.

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