Support for Model: HPS12000HE-03/A
| General Information | ||
| Spec Sheet | Operators Manual | Load Balancing |
| Tri-Fold Brochure | ||
| Engine | ||
| Operators Manual | Shop Manual | Parts List |
| EPA Certificate - Dual Fuel | ||
| Generator | ||
| Spec Sheet | ||
| Additional Information | ||
| Battery | Dolly Kit Installation Instructions |
Additional Information
| Starting Watts | 12000 |
|---|---|
| Running Watts | 10800 |
| Running Amps | 90/45 |
| Voltage Output | 120/240 Volt Single Phase |
| Voltage Regulation | Capacitor |
| 120V Receptacles | (2) NEMA 5-20R 20A (GFCI) Duplex |
| 120/240V Receptacles | (1) NEMA L14-30 30A |
| Engine Brand | Honda |
| Fuel | Gasoline, LP/NG |
| Emissions | EPA Prime |
| Dimensions | 44.7" x 23" x 33" |
| Weight | 456 lbs. |
| Unit Warranty | 2 Years Commercial |
| Assembled In | USA |
Impressive!
Greg –
Thanks for such an excellent product that provides great flexibility by running on three fuels. Build quality and materials are very good. I honestly wasn’t prepared for how big this unit was and once it was assembled I was impressed. Starts right up and I’ll be running on NG soon. I priced out standby gensets and decided for the amount of use, and how many items we would need to power, this was the best choice for us. Thank you!
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Question
Tim –
I’m in Ca. Do you make a 12000 watt unit/ tri fuel or gas /propane that meets the CARB requirements?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Josie Krugerud –
Hello, unfortunately we do not. We do manufacture a WL12000HE that is CARB approved, but it only runs on gasoline.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Question
Denis Jennisch –
What size NG gas line is needed to run this generator? 1/2 or 3/4?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Josie Krugerud –
Hello Denis, this depends on the length of the fuel line. Less than 25 feet requires 3/4 inch black pipe. 25-100 feet requires 1 inch black pipe. We do not recommend going over 100 feet. There is more information in the manual, which you can find in the download table. You can also call our Service Department if you have more questions – 507-357-6831.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Dennis Doyle –
Thank you , I will do that.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Question
Joe –
Does the tri fuel model HPS1200HE-03/A come with a quick connect for NG hose?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Dale Riebel –
Joe,
We currently do not have a quick connect for vapor fuel hoses. Here is a link for a company that provides them: https://tejassmokers.com/
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Josie Krugerud –
Hello Mickey,
The HPS12000HE is the largest tri-fuel we manufacture. It produces 10,800 running watts, 45 Amps at 240V. For more output in a portable, you would have to go to a gasoline only unit. You can contact our sales team to discuss your options at 507-357-6821.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Mike Johnston –
I have a Home NG outlet for my Weber gas grill using the standard attachment from the grill to connect to NG. Will that NG outlet be okay for this generator?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Dale Riebel –
Mike, generally no, because of the BTU requirements of the generator set. Please consult a licensed gas installer for the proper installation of the vapor fuel supply.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Rod Mayberry –
I have one that I’ve been trying to get it to run on natural gas but so far no luck. I need help troubleshooting the engine to get it started.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Dale Riebel –
Rod, you can use our “Dealer Locator” to find your closest Winco Service Dealer to help you, or you can call our Technical Support @ 507-357-8334.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Hunter kime –
Where can I get another handle?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Josie Krugerud –
Hello Hunter,
You can order another handle from our parts department, 507-357-6831.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Question
Danilo Tramontozzi –
What are the measurements of the unit once is out of the box? Does it come with the wheels assembled?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Josie Krugerud –
Hello Danilo, the dimensions, once assembled with the dolly kit is 44.25″ x 33.4″ x 32″ (LxWxH). This model does not come assembled with the dolly kit. You can find the dolly kit installation instructions and other downloads in the download section. Let us know if you have any other questions, we will be happy to help!
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Question
Danilo Tramontozzi –
how much does it weigh once is assembled?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Josie Krugerud –
Hello Danilo, the assembled weight is about 430lbs.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Question
Danilo Tramontozzi –
Can the 12000, running on NG, run a 5 ton central air unit.
Also, how does one lift the unit to install the wheels
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Josie Krugerud –
A 5 ton air conditioner needs 12.5 kw to start. You would put the gen–set up on blocks to install the dolly kit or use a hoist to lift it. If you have more questions, you can contact our sales department at 507-357-6821.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Charlie –
What is the max size AC unit the HPS12000 can run? 3 or 4 ton?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Question
marty holmen –
what does the hps stand for?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Josie Krugerud –
Hello Marty,
HPS stands for Home Power Systems, the name of the product line.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Question
Kent Martin –
What is the Difference between the HPS12000HE-03/A and the HPS12000HE?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Josie Krugerud –
Hello Kent, Both are the HPS12000HE model. the -03 tells us it is a single phase unit and the /A tells us what revision of our part number.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Jason –
What is the total harmonic distortion (THD) for the tri-fuel generator?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Josie Krugerud –
The THD is less than 6%
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Question
Gary Sharp –
It was 116 degrees here the other day. What is the max temp and humidity the tri-fuel generators are rated for? Also for cold weather running are any special needs required when using propane? Can a ductless heat pump run on this genset directly through a transfer switch w/o power conditioning?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Dale Riebel –
Gary, please contact our Technical Support Department @ 507-357-8334 or email Dan Curran [email protected].
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Question
Dennis Doyle –
How do a hook up a propane tank to it
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Dale Riebel –
Dennis, pages 8 & 9 of your Winco operators manual covers vapor gas installation. Winco recommends “All fuel lines must be installed by a qualified fuel supplier.” If you have questions please call our technical support department @ 507-357-4334.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
This Generator is AWESOME
Matt Wetty –
I purchased this generator through a licensed power dealer north of NYC who knew what they were doing. They communicated with my plumber and electrician to make sure the setup was safe and correct and would be easy for a typical homeowner like myself to wheel out, connect (natural gas) and turn on. We did not get a full home standby because of zoning headaches in our neighborhood. This was the best option we could find on the market. With Hurricane Ida blasting through our neighborhoood last week, power went down. Wheeled this puppy out, hooked everything up and with one turn of the key on this Honda engine it started up immediately. ( I do keep a trickle charger hooked up to the battery at all times so the battery is good to go ). We have a large home with all of the gadgets and lights and appliances. This basically pulls the whole house. We have 3 zones of AC. A 5 ton, a 4 ton and a 3 ton. It is able to run the whole house and I am able to turn on either the 3 or 4 ton AC without the generator choking off. I tried a second AC and it couldn’t quite handle it, but in a total outage situation when the whole neighborhood is dark stressing about AC seems excessive. Cool beer in the fridge, internet and lights and my family was pretty happy. This generator has a lot of power and ran for several days without any issues. It is a bit noisy, but for a 12K watt there is just going to be some noise and the Honda engine is well built and helps. If you buy this unit, spec if out with your plumber and electrician to make sure all of the connections are done correctly and safely. I highly recommend buying through a dealer that can set this unit up, test it and make sure it is ready to go. No more gas cans..! NG or Propane is so much easier.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Question
EChin –
Where can I get new fuel filter for this generator?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Dale Riebel –
EChin, please call our parts department @ 507-357-8332 to order parts. They will be happy to assist you.
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Question
Doug Jones –
Can I run the HPS12000HE-03/A from a One inch LP gas line?
Upvote if this was helpful (0) Downvote if this was not helpful (0) Watch Unwatch Flag for removal
Dale Riebel –
Doug, please contact our Technical Support Department @ 507-357-8334 or [email protected].
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal
Admin Josie Krugerud –
Doug, the manual states a 1 inch black pipe is to be used on NG/LP installations of 25 – 100 feet. For more information, please contact our Technical Support Department at 507-357-6831 or [email protected]
Upvote if this was helpful (0) Downvote if this was not helpful (0) Flag for removal